Welcome to the Pro-face Repair Center
Pro-face Repair Center is located at our Schneider Electric location in Greensboro, NC.
All units in need of repair must be shipped to:
Schneider Electric
235 Burgess Road
Greensboro, NC 27409
(800) 950-9550
industrialrepair@se.com
Here you will find information about our industry leading repair services for North America. We understand the importance of excellent service when trouble occurs on the factory floor. We lead the industry in warranty and repair turnaround time.
- Returning Equipment: Getting Started
- About Our Repair Services
- Product Brands Serviced
- Quality Repair Turnaround Service!
- Warranty Repairs
- Global Repair and Service Centers
- Repair Guide
Returning Equipment: Getting Started
Fill out the Repair Form — All repairs including warranty start with filling out this form.
Note — You can request “Expedited” Services on the repair form for an additional fee.
Checking Repair Status or Additional Questions? — Contact our Repair department at (800) 950-9550 or email industrialrepair@se.com and they will gladly assist you with your needs.
Repair FAQs — Click here to review the FAQs regarding repairs.
No worries support and service. It is our goal to provide the longest repair service and support possible on our products. We strive to provide service and support for many years long after product discontinuation occurs.
A recommended product migration path can be found under the discontinued products section of our website.
- Xycom™ industrial PCs and flat panel monitors
- Pro-face™ operator interfaces, monitors and industrial PCs
- TCP QuickPanel™ operator interfaces
- PanelStation™ operator interface products
Quality Repair Turnaround Service!
Our experienced staff of senior level repair technicians provide industry leading repair support. Products serviced by Pro-face get a comprehensive and in-depth repair and complete review that only an OEM can provide.
The more details provided about the product failure the faster we can assess the product and effect repairs. Need even faster turnaround? Expediting is available for an additional fee. Use expedite check box on the Repair request form.
All repairs are first-in first-out whether in or out of warranty (Expedited services are the only exception and available for an additional $300 fee). Repair services are covered under warranty for 12 months from the date that the completed repair ships to the customer.
Global Repair and Service Centers
Review our FAQs regarding repair here: https://www.schneiderelectricrepair.com/faq/ You may also contact our Repair Center for assistance at: (800) 950-9550 or email industrialrepair@se.com.