Return for Credit Process and Policy

Return for Credit Process

Step 1 - Fill out the RFC Credit form.

Step 2 - Wait for Pro-face Customer Care to send you an RFC Number and Address to ship the unit.

Step 3 - Ship the unit INCLUDING your Return for Credit Number to the address on the email.

Schneider Electric
235 Burgess Road
Greensboro, NC 27409

Warranty Repairs are NOT to be returned for credit.

Please use the Repair Request form IF YOUR RETURN IS OUTSIDE OF THE WARRANTY. Credit is issued for unopened product ONLY.

HMI / Monitors

Returns within thirty (30) days of Pro-face's shipment date will be accepted back, less shipping charges incurred by Pro-face. Product must be in the original shipping package and unopened or additional charges will apply.

All returns are subject to the General Return Policy guidelines written below.


Returns within thirty (30) days of Pro-face America’s shipment date will be subject to 25% restocking and handling fee.

No request for returns will be considered after thirty (30) days have elapsed from Pro-face’s shipment date.

All returns are subject to the General Return Policy guidelines written below.

General Return Policy

Only returns with prior written authorization of Pro-face will be accepted. Returns made without this authorization will be returned at the buyer’s expense.

Pro-face will not issue credit for damaged products, software packages, spare parts, custom products, and products built under Pro-face America’s “Product Modification process.”

All requests for returns are subject to Pro-face’s sole discretion. Pro-face has the right to accept or reject any customer request to return a product for credit.

All requests for returns must be made in writing and such actions must be approved in writing by an authorized individual of Pro-face’s corporate office. Returns made without an RFC (return for credit authorization) number will be refused and returned to buyer at buyer’s expense. In no event will credit be granted unless the product is returned unaltered in its new/original condition and in its original packaging with all associated components of the original shipment, including documentation kits, manuals, cables, brackets and all other miscellaneous and loose items. The agreed upon credit will be issued against product returned with an RFC number only after inspection, testing and confirmation by Pro-face that all product is in its original and unaltered condition. Product, parts or documentation missing or damaged will void the RFC and no credit will be issued.